What do you do when an ATM doesn’t dispense the right amount of cash?
We know how frustrating it can be when you’re minding your own business and an ATM doesn’t dispense the right amount of cash. It leaves you feeling frustrated and annoyed… so if this happens, what are the next steps?
Well the first is… try not to panic. We know it’s easier said than done and when an ATM doesn’t dispense the right amount of cash, it can ruin your day. But just know, it WILL get sorted!
Usually when an ATM doesn’t dispense the right amount of cash, it can tell. The missing amount will automatically be transferred back int0 your bank account, so make sure you check first! If it hasn’t then keep on reading…
There is an agreed process for all ATM providers to follow. This ensures that each issue is dealt with fairly and consistently. If you don’t feel that the claim has been settled to your satisfaction however, there is always the Financial Ombudsman Service (FOS). The FOS is an independently governed service that ensures the procedure is followed and you are fairly represented without prejudice.
Let’s get started – what to do
Firstly and most importantly… record the date, place and time that you made the withdrawal, this will make your claim easier to investigate.
Next, with this information, contact your bank. Don’t contact the ATM provider first because in most instances they will advise you to get in touch with your bank.
With all the information you have given, your bank will contact the ATM operator to investigate further into the ATMs record history. Based on the evidence taken from the ATM and host transaction records, they will either uphold of reject the claim.
In the majority of cash claims, the bank will automatically reimburse you whilst they hold an investigation. The missing balance is returned into your bank account within 24/48 hours (depending on when the withdrawal was made).
So remember these 3 important steps!
- DON’T panic!
- Take a note of the date, the time and the place of the withdrawal.
- Contact your bank.
If this does ever happen to you we want to apologise in advance for the inconvenience but trust us when we say it will get sorted!
If you have a dispute, or want some specific advice, please contact us here.