YourCash News Hub

News, views, opinions and updates from YourCash
The ultimate guide to providing great customer service
It’s no secret that a main priority of a retail store is providing great customer service.   It’s important that your employees are able to represent the brand and make customers feel welcome. We believe…
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Back to school: tips for students to save money!
With freshers soon and the beginning of your first semester, it's important to know how students can save money! Part of growing up is learning how to keep track of your expenses, keeping an eye…
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3 steps to reduce employee theft and shop lifting in your store
Looking for ways to reduce employee theft and shop lifting in your store? Check out our top three tips! A report by the Association of Convenience Stores 2018 Crime Report has revealed that there were…
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Most valuable retail investment for a small store.
How well do you use your stores space? What if we told you we could let you in on the most valuable retail investment for a small store? Let’s discuss Retail ATMs. From tinned foods…
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No – we suggest 5-10 mins at the beginning and end of the day. We’ve got a couple of tips that will also help you get the ATM up, running and working for you. The first one is to load the cassettes in the evening. It’s a bit like getting your tills ready for the morning – you can then easily load the ATM in the morning, having prepped in advance. The second tip is to make sure you day close every day – this will ensure we are able to settle funds back to you every day – and it’s a good habit to get in to.
We don’t think so. Our internal lobby style ATMs have a small footprint that’s about the size of a box of crisps. We think it’s great value for the floor space and cost savings the ATM will offer your business. This changes when you start looking at the ‘Through the Wall’ (TTW) ATMs. To have this type of ATM, you will need planning permission and the secure room that is needed for the ATM to be cash loaded is about 2.5m2 considerably bigger than a lobby ATM.
ATM Cash machine cost - On the whole – nothing. YourCash will pay for the ATM, installation, training, till rolls and in most cases the phone line as well. We do ask our new partners to ensure there is a power socket for the ATM to plug into, but in the majority of cases – there will be no outlay to you.
The question around the settlement of funds from your ATM to your account will undoubtedly be an important one. You should understand clearly how settlement is agreed with your provider. There may be different service levels amongst providers but in general you should check for; the time taken to process your funds; method of payment into your account; and a strict control to ensure settlement is paid accurately and on time, every time.
To raise a claim if the ATM doesn’t dispense the right amount of cash the cardholder would need to approach their card issuer (bank). The claim is then presented to the acquirer (ATM operator) to investigate and either uphold or reject, producing relevant evidence gained from ATM and host transaction records, why this decision has been made. For a LINK transaction we (YourCash) have a set period of time from receipt of the claim to respond otherwise the claim is automatically upheld, it is then down to how quickly the card issuer credits the monies back into the cardholders account as to when the disputed funds are again available. It is a similar process for Visa / MasterCard transactions, however in these cases we (YourCash) have a longer period of time to respond from receipt of the claim.
Absolutely not! If you give the customer the cash from your till, there is a strong possibility the money will be refunded back into the customers’ bank account within 24 hours of the incident. You must ensure you follow the protocol. This is to direct the customer to the card issuer (bank). The Bank will have a process they need to follow for the claim and as soon as this process is started, be assured the situation will be resolved.
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Mr Sandhu, Nisa Local, Oxclose

“YourCash are a great ATM provider. I’ve found them very easy to work with and their aftercare service is great. Any time I’ve had a problem, it’s been resolved quickly and means my ATM is up and running with little to no disruption to my customers. My customers love the ATM service and I’ve seen an increase in footfall because I’ve got an ATM in my store. Would I recommend YourCash…absolutely!” Mr Sandhu
Nisa Local, Oxclose

Mr. Sivasubramania, Costcutter, Rickmansworth

People appreciate the convenience of a cash machine on my premises, particularly one that’s free to use. A key factor for me is that I can recycle my cash takings, saving me money in bank charges and wasted time queuing at the bank. Mr. Sivasubramania
Costcutter, Rickmansworth

Mr. Jamie Keshwara, Nisa Local, Whittlesey

The YourCash ATM is nice looking and the small foot print is very appealing, especially in my smaller stores. YourCash took the time to ensure I got the best ATM for my business. Having an ATM has also contributed to an uplift in spend and profits, which is great for business! Mr. Jamie Keshwara
Nisa Local, Whittlesey

Mr. Thievanayagam Sivarajah, Nisa Local, Orton

There has clearly been a 10% footfall increase since the ATM was fitted. The machine is very important to the store and has helped to increase my profits. I always make sure the machine is full as it is extremely valuable to my customers. Mr. Thievanayagam Sivarajah
Nisa Local, Orton

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