Customer Service Agent

Euronet Worldwide (NASDAQ: EEFT) is an industry leader in processing secure electronic financial transactions. The company offers payment and transaction processing solutions to financial institutions, retailers, service providers and individual consumers. Euronet Worldwide YourCash sub-division (part of our EFT division) seeks to employ a results-driven Customer Service Agent in Milton Keynes (MK14 6EU), UK.

This role is an opportunity to join our international Helpdesk, in a dynamic and rapidly expanding company.

Role Type

Full time, permanent: 4 days working 08:00 – 20:00, 10.5 hour shifts, 1.5 hours break per working day, followed by 4 days off (average of 37 hours per week) Mon – Sun break, weekends always working from home, approximately 1 in 4 weekends.

Key benefits for you

• 24/7 We Care: Employee Assistance programme
• Income Protection Insurance
• Business Linked discretionary Bonus
• Life Cover
• Employee Stock Purchase Plan discount
• Cycle to Work Scheme
• Free parking
• Generous holidays (23) allowance: Pro rata this is the equivalent to 33 days a year working 5 days a week.
• working for a financially robust company growing year over year. Your initial development will be through our 10 weeks training plan.
• Being part of a truly multinational matrix organisation run as a meritocracy which creates development opportunities.

You will enjoy adding value in

• Being a first point of contact to our Merchants ensuring we maintain service excellence
• Taking ownership of all merchant enquiries and issues to ensure that our ATM uptime is maximised
• Providing first line maintenance when merchants are experiencing technical issues (we will provide you training).
• When required booking, coordinating and managing engineer requests for second line maintenance to resolution.
• Supporting ATM users from across Europe

What are we looking for

• Minimum of 1 year’s experience in Customer Service with problem solving, telephone support and complaints handling
• A plus having 3 GCSE’s at A-C grade or equivalent
• Intermediate IT skills with previous experience of Microsoft applications
• Ability to complete technical training to engineer level
• Ability to investigate and resolve non- technical i.e. financial issues